Terms of service

Last updated: 29/04/2026

OVERVIEW

Welcome to Mulganic. The terms “we”, “us” and “our” refer to Mulganic Ltd. We operate this website and online store, including all related information, content, features, tools, products and services (the “Services”).

These Terms of Service (“Terms”) govern your use of our Services. By accessing or using our website or purchasing from us, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you should not use our Services.

Nothing in these Terms affects your statutory rights under UK law.

1. ELIGIBILITY

By using our Services, you confirm that you are at least 18 years old or using the Services with the supervision of a parent or legal guardian.

2. PRODUCTS

We aim to ensure all product descriptions, images, and information are accurate. However:

  • Colours and appearance may vary due to device settings
  • Natural products may vary slightly between batches
  • Packaging may be updated from time to time

All products are subject to availability. We reserve the right to modify or discontinue products without notice.

3. SKINCARE DISCLAIMER

Mulganic products are cosmetic products only.

  • They are not intended to diagnose, treat, cure, or prevent any medical condition
  • Patch testing is recommended before use
  • Avoid contact with eyes
  • Discontinue use if irritation occurs

You are responsible for reviewing ingredients and ensuring suitability for your skin.

4. ORDERS

When you place an order, you are making an offer to purchase.

We may accept or decline orders at our discretion. Your order is only confirmed once you receive a confirmation email.

We may cancel orders if:

  • Payment is not authorised
  • Products are unavailable
  • There is an error in pricing or description
  • Fraud or misuse is suspected

5. PRICING AND PAYMENT

  • All prices are listed in GBP
  • Prices include VAT where applicable
  • Shipping costs are calculated at checkout
  • Prices may change at any time before an order is placed

You agree to provide accurate billing and payment details.

6. SHIPPING AND DELIVERY

Delivery times are estimates only.

We remain responsible for your order until it has been delivered to the address provided.

We are not responsible for delays caused by:

  • Incorrect delivery details
  • Courier delays outside our control
  • Events beyond our reasonable control

Further details are set out in our Shipping Policy [LINK].

7. RETURNS AND REFUNDS

Returns and refunds are handled in accordance with our Refund Policy [LINK].

This includes your right to cancel eligible online orders within 14 days of receipt under UK consumer law.

8. INTELLECTUAL PROPERTY

All content on this website, including text, branding, images, product names, and design, is owned by or licensed to Mulganic and protected by UK and international intellectual property laws.

You may not reproduce, copy, or use any content for commercial purposes without our written consent.

9. THIRD-PARTY SERVICES

Our store is powered by Shopify.

Certain services (such as payment processing or analytics) may be provided by third parties. We are not responsible for third-party websites or services.

10. PRIVACY

Your personal data is handled in accordance with our Privacy Policy [LINK].

11. FEEDBACK

If you submit reviews, suggestions, or other content, you grant us a royalty-free, worldwide licence to use, reproduce, and display that content for business purposes.

You confirm that any content you submit:

  • Is accurate
  • Does not infringe third-party rights
  • Is not unlawful or misleading

12. PROHIBITED USE

You must not use our Services:

  • For unlawful purposes
  • To infringe intellectual property rights
  • To transmit harmful or malicious code
  • To attempt to gain unauthorised access to systems
  • To misuse the website or disrupt its operation

We reserve the right to suspend access where misuse is identified.

13. DISCLAIMER OF WARRANTIES

We provide our Services on an “as is” and “as available” basis.

To the extent permitted by law, we do not guarantee that the website will be uninterrupted or error-free.

Nothing in this section limits your statutory rights as a consumer.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses
  • We are not liable for losses caused by misuse of products

However, nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any rights you have under UK consumer law

15. TERMINATION

We may suspend or terminate access to our Services if you breach these Terms.

16. CHANGES TO TERMS

We may update these Terms from time to time. Updated versions will be posted on this page.

17. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

18. CONTACT

Mulganic Ltd
Email: hello@mulganic.com